Refund policy
Return & Refund Policy
At The Bellemont Sisters, we want you to feel confident shopping with us. This Return & Refund Policy applies to orders delivered to customers in Australia and operates in addition to your rights under the Australian Consumer Law.
30-Day Change-of-Mind Returns
You may request a return within 30 days of receiving your order if you change your mind or are not completely satisfied with your purchase.
To qualify for a change-of-mind return:
- The item must be unworn, unused, unwashed and in its original condition.
- All original tags, accessories and packaging must be included.
- The item must be free from marks, makeup, perfume, deodorant, pet hair or other signs of wear.
- You must provide your order number or another valid proof of purchase.
- The return request must be submitted within 30 days of delivery.
We reserve the right to refuse a change-of-mind return if the item does not meet these conditions.
Unless the item is faulty, damaged or incorrect, customers are responsible for return shipping costs. Original shipping charges, if any, are not refundable for change-of-mind returns.
We recommend using a tracked shipping service. We are not responsible for change-of-mind returns lost or damaged during return transit.
Items Not Eligible for Change-of-Mind Returns
For hygiene reasons, the following items cannot be returned for change of mind if the protective seal has been removed or the item has been tried on:
- Underwear and intimate apparel
- Swimwear without the hygiene strip
- Earrings and other pierced jewellery
- Personal care or hygiene-sensitive products
Gift cards are also not eligible for change-of-mind returns.
These exclusions do not apply where an item is faulty, damaged, incorrectly supplied or otherwise covered by the Australian Consumer Law.
Faulty, Damaged or Incorrect Items
Please contact us as soon as reasonably possible if your order arrives faulty, damaged, materially different from its description, or if you receive the wrong item.
Include:
- Your order number
- A description of the issue
- Clear photographs or video showing the product and the problem
- A photograph of the shipping label, where relevant
We may need to assess the product before confirming the appropriate remedy.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If a product has a major problem, you may be entitled to choose a replacement or refund. If the problem is minor, we may choose to provide a repair, replacement or other appropriate remedy within a reasonable time.
A product does not need to be in its original packaging to qualify for a remedy under the Australian Consumer Law.
If the product is confirmed to be faulty, damaged or incorrectly supplied, we will reimburse reasonable return shipping costs or provide an appropriate return arrangement. Please keep your postage receipt.
Nothing in this policy excludes, restricts or modifies any rights or remedies available to you under the Australian Consumer Law.
How to Request a Return
Before sending an item back, please follow these steps:
- Email info@thebellemontsisters.com.
- Include your order number and the reason for your return.
- For faulty, damaged or incorrect products, include clear photographs or video of the issue.
- Wait for our team to provide return instructions and the correct return address.
Do not return your order to the address printed on the original parcel or shipping label. This may be the address of a logistics provider and may not be able to accept returns.
Approved returns must be sent to the return address provided by our customer service team. Our central returns facility may be located in Asia.
Unauthorised returns sent to an incorrect address may be delayed or may not be received.
Order Cancellations
Our fulfilment process begins shortly after an order is placed. If you wish to cancel or change your order, please email info@thebellemontsisters.com within 2 hours of placing the order.
We will make reasonable efforts to accommodate your request, but cancellation is not guaranteed once the order has entered processing or has been dispatched.
If we are unable to cancel an order before dispatch, you may request a return after receiving it in accordance with the change-of-mind section above.
The 2-hour cancellation request period does not limit any rights you may have under the Australian Consumer Law.
Exchanges
If you would like a different size, colour or style, please contact us within 30 days of delivery.
Subject to availability, we may offer an exchange. Customers are responsible for the return shipping cost and any additional delivery cost for change-of-mind exchanges.
If an exchange is requested because the item is faulty, damaged or incorrect, your rights under the Australian Consumer Law will apply.
Refunds
Once your return has been received and inspected, we will notify you whether it has been approved.
Approved refunds will be issued to the original payment method. Please allow up to 10 business days for us to process the refund after approval. Your bank or payment provider may require additional time for the funds to appear in your account.
For approved change-of-mind returns, the refund covers the returned product price only. Original shipping fees, if any, are not refundable unless required by law.
We do not charge restocking or processing fees for remedies provided under the Australian Consumer Law.
Contact Us
If you have any questions about a return, refund or exchange, please contact:
The Bellemont Sisters
Email: info@thebellemontsisters.com