Shipping policy
Shipping Policy
Last updated: 22 September 2026
This Shipping Policy applies to orders placed through bellemontsisters.com. The Website is operated by JY set sail Limited, trading as The Bellemont Sisters.
Shipping Overview
We offer free standard shipping throughout Australia with no minimum order value.
Our usual delivery estimates are:
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Order processing: within 48 hours
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Standard delivery after dispatch: approximately 5–8 business days
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Regional and remote areas: may require an additional 2–4 business days
The 5–8 business-day delivery estimate begins after your order has been processed and dispatched. Processing time is separate from delivery time.
These timeframes are estimates, not guaranteed delivery dates. Business days are Monday to Friday and exclude public holidays. During major promotions, holiday periods or unusually busy periods, processing and delivery may take longer.
Order Processing
After you place an order, you will receive an order confirmation email. Please check that your name, products, sizes, colours and delivery address are correct.
Orders are normally processed within 48 hours after they are placed. Orders submitted during major promotions or public-holiday periods may occasionally require slightly longer, and we will provide an update if there is a significant delay.
Once an order has entered fulfilment, we may be unable to change or cancel it. If you notice an error, contact us as soon as possible at info@bellemontsisters.com and include your order number. We will try to assist, but changes cannot be guaranteed after processing has started.
Where Orders Are Dispatched From
Orders may be dispatched by us or by our fulfilment partners located outside Australia, including in Asia. This allows us to offer a wider product range and free standard shipping.
Products in the same order may occasionally be stored at different fulfilment locations. In that case, your order may arrive in more than one parcel and at different times. You will not be charged additional shipping fees for split shipments.
Shipping Costs
Standard shipping is free for all Australian orders, with no minimum purchase requirement.
If an express or upgraded shipping option is available, its price and estimated delivery time will be shown at checkout. We do not charge delivery fees that were not disclosed before you completed your purchase.
Delivery Areas
We deliver to most residential and business addresses throughout Australia. Delivery to some PO boxes, parcel lockers, islands or highly remote areas may be unavailable or may require additional time, depending on the carrier.
If we cannot deliver to your address, we will contact you to arrange an alternative address or provide an appropriate refund.
Tracking Your Order
When your order is dispatched, we will send a shipping confirmation email containing a tracking link where tracking is available.
Tracking information may take 1–3 business days after dispatch to display its first update. This does not necessarily mean that the parcel has not been shipped.
If you receive more than one tracking number, your order has been split into separate parcels.
Estimated Delivery Times and Delays
Delivery estimates begin after the order has been dispatched. Delays may occur because of:
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carrier network congestion;
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customs or security inspections;
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severe weather or natural events;
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public holidays or peak shopping periods;
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regional or remote delivery conditions;
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an incorrect or incomplete delivery address; or
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circumstances outside our reasonable control.
If we become aware of a significant delay, we will take reasonable steps to notify you and provide updated information.
If your tracking has not updated for several business days, or your order has not arrived within five business days after the estimated delivery window, please contact info@bellemontsisters.com with your order number. We will investigate with the carrier and provide an appropriate solution where required.
Nothing in this policy limits any rights or remedies available to you under the Australian Consumer Law.
Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate delivery address at checkout.
If you entered an incorrect address, contact us immediately. We will try to update it before dispatch, but we cannot guarantee that a change will be possible once fulfilment has begun.
If a parcel is returned because the address was incorrect, incomplete or could not be accessed, we will contact you. A reasonable redelivery charge may apply where permitted by law, but we will disclose the charge and obtain your agreement before reshipping the parcel.
Delivered but Not Received
If tracking shows that your parcel was delivered but you cannot locate it, please:
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Check around the delivery location and any safe place nominated for delivery.
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Ask other members of your household, building reception or neighbours whether they accepted it.
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Review the tracking details for delivery notes or photographs.
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Contact the carrier if its details are shown in the tracking information.
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Contact us at info@bellemontsisters.com if the parcel still cannot be located.
We will assist with a carrier investigation. Any remedy will be provided in accordance with the circumstances and applicable consumer law.
Damaged, Incorrect or Missing Items
If an item arrives damaged, incorrect or incomplete, contact us as soon as reasonably possible at info@bellemontsisters.com. Please include:
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your order number;
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a description of the issue; and
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clear photographs of the item, parcel and shipping label where possible.
We will assess the issue and provide a remedy where required under the Australian Consumer Law and our Return & Refund Policy.
Customs, Taxes and Import Charges
All unavoidable charges that we collect will be displayed as part of the total price at checkout.
Orders may be dispatched from outside Australia. If a government authority lawfully imposes an import duty, tax or customs charge that was not collected at checkout, responsibility for that charge will be determined by applicable law. Contact us before paying an unexpected charge if you are unsure whether it relates to your order.
How to Place an Order
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Select the product, size, colour and any other available options.
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Click “Add to Cart”.
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Review the products and quantities in your cart.
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Proceed to checkout and enter a complete Australian delivery address.
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Review the shipping method and total price.
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Select one of the payment methods displayed at checkout and complete your order.
Available payment methods may vary. Checkout payments are processed securely through Shopify and the payment providers displayed at checkout.
Contact Us
For questions about processing, delivery or tracking, contact:
The Bellemont Sisters
Operated by: JY set sail Limited
Website: bellemontsisters.com
Business address: 625 Nathan Road, Mong Kok, Hong Kong
Email: info@bellemontsisters.com